Return & Refund Policy

Last Updated: March 2026

Before buying tiles, understanding the return and refund policy is crucial to avoid losses and ensure smooth resolution. Tiles are fragile and batch-based materials, so policies are structured carefully to balance quality assurance and practical handling conditions.

At Morbitaa Buildmart LLP (Morbi Tile Hub), we are committed to providing quality products and a transparent resolution process. As tiles are heavy, fragile, and batch-specific construction materials, our return and refund policy is structured accordingly.

🔁 Return Window

We provide a 7-day return/claim window from the date of delivery.

• Customers must report any issue within 48 hours of delivery for faster resolution.
• Claims raised after 48 hours may be accepted only in exceptional cases, subject to approval.

⚠️ Eligible Conditions for Return / Replacement

Returns or replacements are accepted only in the following cases:

• Transit Damage: Breakage exceeding 3% industry-standard tolerance
• Wrong Product Delivered: Incorrect size, design, or finish
• Manufacturing Defect: Visible defect before installation

❌ Non-Returnable Conditions

Returns will not be accepted in the following cases:

• Normal 2–3% transit breakage
• Minor shade / texture variation (natural in tile production)
• Products that are installed, used, or altered
• Orders returned due to change of mind or over-ordering

📦 Mandatory Claim Process

To process any return or refund request, the following steps are compulsory:

• LR (Lorry Receipt) Remark: Damage must be clearly mentioned on LR at the time of delivery
• Unboxing Video Proof: A clear continuous video showing opening of shipment and damaged tiles
• Report Within 48 Hours: Share all details via:

🔄 Replacement Policy

• If the claim is approved, we will provide:
  • Replacement material, OR
  • Partial compensation, depending on the situation
• Replacement dispatch timeline: 3–7 business days

💰 Refund Policy

Refunds are processed only if replacement is not feasible.

• Refund Method: Original payment mode (Bank / UPI / etc.)
• Processing Time: 7–10 business days after approval
• In case of partial damage, partial refund will be issued based on the value of damaged goods.

🚚 Return Shipping Responsibility

• If the issue is due to our error (wrong/damaged product), we will bear the cost.
• In other approved cases, the customer is responsible for return logistics and safe packaging.

❌ Cancellation Policy

• Before Dispatch: Orders can be cancelled with a 10% processing deduction
• After Dispatch: Orders cannot be cancelled once shipped from Morbi.

⚠️ Important Customer Guidelines

• Always order 5–10% extra tiles for cutting and wastage
• Inspect goods at the time of delivery
• Ensure proper unloading arrangements

📞 Contact Information

Morbitaa Buildmart LLP

📍 Near Honest Hotel, 8A National Highway, Morbi – 363642, Gujarat, India

📧 Email: morbitilehub@gmail.com

📞 Phone / WhatsApp: +91 75677 75672

Thank you for choosing Morbi Tile Hub 🙏

We are committed to fair resolution and long-term customer satisfaction.