Terms and Conditions

Welcome to Morbi Tile Hub. These Terms & Conditions (“Terms”) apply to your use of our website and to all enquiries, quotations, purchases, payments, deliveries, and services offered by Morbi Tile Hub. By using our website or placing an order with us, you confirm that you have read, understood, and agreed to these Terms. If you disagree with any part of these Terms, please do not use our website or proceed with an order.

1. Nature of Business

Morbi Tile Hub is a B2B and bulk-supply tile sourcing platform. We supply ceramic, vitrified, porcelain, GVT/PGVT, and other types of tiles directly from manufacturers in Morbi, Gujarat. We are not a retailer or dealer. We connect customers to genuine factory-sourced material, supported by our coordination, quality checks, and transport handling.

2. Product Information & Accuracy

We make every effort to provide accurate product details including: Images, Sizes, Finish, Thickness, Coverage area, Technical specifications. However:

• Tile images are for reference only.
• Shades may vary due to lighting, device display, and batch differences.
• Minor size/calibration variation (±1–2 mm) is normal as per Indian standards.
• Stone-look, marble-look, bookmatch and vein-based tiles naturally show variation in pattern.

Always order physical samples if you want to confirm the exact shade and texture. We reserve the right to update or modify product information at any time.

3. Price, Payment & Order Confirmation

3.1 100% Advance Payment

All orders require 100% advance payment. Your order is considered “Confirmed” only after: Full payment is received; Payment is verified; Factory/warehouse confirms stock or production availability.

3.2 Payment Modes

We accept: NEFT / RTGS, IMPS, UPI, Bank transfer, Approved payment gateways. We do not accept: Cash on Delivery (COD), Post-delivery credit (unless approved for corporate clients).

3.3 GST & Tax

• Prices shown are exclusive of GST unless mentioned.
• GST (generally 18%) is added to the invoice.
• A valid GST Invoice will be provided.
• E-way Bill will be generated for interstate transport.

3.4 Price Validity

• Prices may change anytime due to factory revisions.
• The price applicable is the one at the time of payment confirmation.
• If a price is incorrectly shown due to a technical error, we reserve the right to cancel the order.

4. Shipping, Transport & Delivery

All shipping and delivery related terms, including costs, weight ranges, and timelines, are governed by our dedicated Shipping & Delivery Policy. By placing an order, you agree to the terms mentioned therein.

5. Breakage, Damage & Claims

Tiles are fragile. For information regarding transit damage, breakage allowances, and how to file a claim, please refer to our Return & Refund Policy. Claims will only be processed if they meet the criteria mentioned on that page.

6. Cancellation & Return Policy

Rules regarding order cancellation, returns, and refunds are detailed in our Return & Refund Policy. Please note that once material is dispatched, certain restrictions apply due to the nature of the goods.

7. Quality Check & Installation Rules

7.1 Pre-Installation Checks

Before installation: Check shade and pattern consistency; Check size and finish; Check for breakage; Mix tiles from multiple boxes for uniform look. Once installation has started, claims cannot be accepted.

7.2 Not Liable for Installation Issues

We are not responsible for: Improper laying, Low-quality adhesive, Uneven surface, Hollow sounds, Pop-ups, Incorrect slope, Wrong grout usage. Hire trained tile installation professionals.

8. Batch Variation & Shade Difference

Tiles are manufactured in batches. Each batch may have small differences in: Colour, Tone, Gloss, Calibration, Pattern flow. To avoid mismatch: Order complete quantity at once; Order extra material; Do not expect re-orders to match perfectly.

9. Force Majeure

Morbi Tile Hub is not liable for delays or non-performance due to: Natural disasters, Transport strikes, Accidents, Road closures, Political unrest, Government restrictions, Pandemics. In such cases, delivery timelines will extend automatically.

10. Intellectual Property

All content, images, descriptions, and website materials belong exclusively to Morbi Tile Hub. You may not: Copy, Reproduce, Modify, Distribute, Use commercially without written permission.

11. Dispute Resolution & Jurisdiction

All disputes are subject to the exclusive jurisdiction of Morbi, Gujarat (India). Before taking legal actions, customers must: Contact our support team; Allow us a chance to resolve the issue; Attempt mediation if required.

12. Contact Information

For any queries related to these Terms:

Morbitaa Buildmart LLP
Address: Near Honest Hotel, 8A National Highway, Morbi. - 363642, Gujarat, India.
Phone: +917567775672
Email: morbitilehub@gmail.com
WhatsApp: +917567775672
Business Hours: 9:00 AM – 7:00 PM (Mon–Sat)